Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
6.6
Location
8.6
Service
9.4
Dining
8.0
Guest reviews
8.2/10
based on 5 reviews
6.9
6.9/10 based on 496 reviews
Bonnie
United States of America,
March
2025
5.4/10
I had a pleasant stay at Reisenkaku Hotel Kawabata. The rooms are small and a bit dated, but they are clean and well-kept. The staff was incredibly kind and helpful, making my visit enjoyable. However, the thin walls meant I could hear some noise from neighboring rooms.
Rooms
6.0
The rooms are tiny by U.S. standards, but they come equipped with a small TV and a neat kimono robe with slippers. I found the space a bit cramped, particularly the bathroom, which had a small shower for what I needed.
Service
10.0
The staff was amazing and always willing to help. They even went the extra mile to help me pack my breakfast one day when I was in a rush.
Location
8.0
The hotel is in a quiet area across from a park, within walking distance to many bus stops and train stations, plus there are numerous food carts nearby after 6:30 PM.
Dining
8.0
Breakfast was a good mix of Japanese and western options, and it certainly hit the spot most mornings.
Facilities
7.0
Though basic, the hotel offered good housekeeping and valet services, making my stay hassle-free.
Chris
United States of America,
January
2025
6.2/10
My stay at Reisenkaku Hotel Kawabata was enjoyable, thanks to the friendly staff and the hotel’s proximity to various attractions. The rooms are small and have thin walls, which made for some noise, but overall, I found the hospitality and location to be excellent.
Rooms
7.0
The room was clean but quite tiny, which may be challenging if you're used to more space. The bed wasn't as comfortable as I had hoped, and I could hear my neighbor snoring throughout the night.
Service
9.0
The staff were extremely kind and helpful, always ready to assist with anything I needed, like packing breakfast for me when I was in a hurry. Check-in was seamless, and they even held my bags until I arrived.
Location
9.0
The location is fantastic, right near a shopping mall with a food court and close to Tenjin and Hakata Station. Plus, I enjoyed exploring the food carts around the area at night.
Dining
8.0
I found the breakfast options to be delicious and varied, with choices like French toast and Japanese-style dishes. It was a good way to start my day, although I had to skip it one day due to my schedule.
Facilities
7.0
The hotel offers essentials such as dry cleaning and housekeeping, which made my stay comfortable. However, I wish there had been more pillows available in the room.
Joseph
United States of America,
December
2024
6.6/10
My stay at Reisenkaku Hotel Kawabata was enjoyable overall. The service was fantastic, with friendly staff who were eager to help. However, the room size was a bit cramped, especially by U.S. standards. The location was excellent, being close to malls and restaurants, but the noise from neighboring rooms was noticeable at times.
Rooms
6.0
The room was tiny, which I expected, but it was cozy and came with a kimono robe and slippers. However, I could hear my neighbor snoring. The bed itself was not as comfortable as I'd hoped.
Service
9.0
Staff were absolutely amazing and incredibly helpful. They even went the extra mile when I thought I had forgotten something after check-out. I felt very supported throughout my stay.
Location
9.0
The location was perfect for exploring. I was just a short walk from both Tenjin and Hakata Station, surrounded by shops, museums, and plenty of dining options. Being across from a park was a nice touch too.
Dining
8.0
Breakfast offered a good variety, including options like Japanese and French toast. I appreciated how they catered to different tastes. It was a great way to start my day.
Facilities
7.0
The hotel provided standard amenities like housekeeping. While nothing overly luxurious, everything was functional and clean.
Robert
United States of America,
October
2024
6.0/10
My stay at Reisenkaku Hotel Kawabata was enjoyable overall. The rooms were clean and offered good value for the price, but the noise from adjoining rooms could be a downside. The staff was exceptionally kind and helpful, making my experience quite pleasant. The location was excellent for exploring local dining options and attractions.
Rooms
7.0
The rooms were small by U.S. standards, yet they were clean and equipped with basic amenities. The only downside was the noise from neighboring rooms, which was quite noticeable.
Service
10.0
The staff went above and beyond, being extremely kind and supportive throughout my stay. They were particularly helpful when I needed assistance with my breakfast order.
Location
9.0
Situated conveniently between Tenjin and Hakata Station, the hotel allowed easy access to local shops, restaurants like Ichiran, and nearby parks. It was a great spot for both exploring and dining.
Dining
8.0
The breakfast was diverse, offering Japanese, French, and Western styles. I found it delicious and satisfying, particularly the gyu-don dishes.
Facilities
7.0
The hotel provided necessary facilities like housekeeping and dry cleaning. However, they could improve by offering more pillows in the rooms.
Louis
United States of America,
October
2024
5.6/10
I had a pleasant stay at Reisenkaku Hotel Kawabata. The rooms were small, which is typical for Japan, but I found them clean and comfortable overall. The service was excellent, with a staff member even helping me pack breakfast to go one morning. While the noise insulation could be better, the hotel's location was convenient, close to many attractions and food options.
Rooms
7.0
The room was tiny by U.S. standards, but it came with a neatly folded kimono robe and slippers. I could sit on the bed and touch the wall with my legs extended. Overall, it was clean and well-maintained.
Service
9.0
The staff were incredibly kind and helpful throughout my stay. One employee, in particular, spoke excellent English and assisted me in finding nearby dining options. They were very flexible when I needed breakfast packed for an early departure.
Location
8.0
The hotel is situated in a quiet area across from a plaza or park, which was nice. It was within walking distance to shopping malls and had easy access to public transportation. I enjoyed the nearby food carts that appeared in the evenings.
Dining
8.0
Breakfast offered a good variety, including Japanese and Western options. Although it wasn't included in my stay, I found it satisfying and regretfully had to take it to go one day.
Facilities
8.0
The hotel also provided amenities like dry cleaning and housekeeping, which were well-managed. Overall, I had no issues with facilities during my stay.